Effective as of May 21, 2021
Section 1 – Information We Collect
Amazon Customer Information Collected in General. We collect Amazon Customer Information about you in order to fulfill orders made by consumers or merchants through our Offerings. In particular, we collect Amazon Customer Information:
- When we fetch orders fulfilled by merchant (the “FBM Orders”);
- When we fetch orders fulfilled by Amazon (the “FBA Orders”);
- When you make a customer support inquiry directly to us that requires the shipment of a replacement product to you;
- When fulfilling an order requires manual intervention by us due to incorrect shipping information.
Amazon Customer Information Collected by Us. The Amazon Customer Information collected from the Order Fulfillment Process, FBM Orders and received by customer support may include your name, email address, phone number, and shipping address, which includes your street address, district and postal code. The Amazon Customer Information collected from FBA orders may include up to a 9-digit postal code.
Section 2 – How We Store and Use the Amazon Customer Information We Collect
General Use and Collection. We collect and use your Amazon Customer Information only for the purpose of, and for so long as is necessary to fulfill orders made by consumers or merchants through our Offerings.
The Amazon Customer Information we collect is encrypted both in-flight and at rest. Access to the database is network restricted and it is only accessible to a limited number of individuals on a need-to-know basis. In general, no manual access to the Amazon Customer Information we collect is required for a successful fulfillment process, such that no employee is exposed to the collected information.
Section 3 – How We Process the Amazon Customer Information We Collect
Amazon Customer Information Processed by FBM Orders. The Amazon Customer Information we may collect when processing an FBM Order may be stored in our database when we fulfill an order through our Offerings. During the fulfillment process, we may share only that Amazon Customer Information with third-parties necessary in order to process and complete fulfilment.
Amazon Customer Information Processed by FBA Orders. We may have contact with your Amazon Customer Information when we fetch FBA Orders. In this instance, the only Amazon Customer Information we may be exposed to is your 9-digit postal code, which is sanitized to a 5-digit postal code before the order associated with that postal code is stored in our database (in accordance with Section 2).
Section 4 – Sharing Your Amazon Customer Information with Third Parties
Third Party Sharing for Fulfillment Purposes. We may share your Amazon Customer Information to third parties to the extent it is required to fulfill and deliver the order to the customer or merchant.
Other Third-Party Sharing. Except to the extent otherwise described herein, we do not use, sell, trade, share or transfer your Amazon Customer Information to third parties unless we have a good faith belief that access, use, preservation or disclosure of such Amazon Customer Information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request, or protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law.
Section 5 – Disposal of Your Amazon Customer Information
Removal of Your Amazon Customer Information. The removal of your Amazon Customer Information is part of both our fulfillment and cancellation process.
Disposal of Amazon Customer Information Upon Cancellation. If an Amazon shipment is properly cancelled by a consumer or merchant before the fulfillment process by us is complete, any collected Amazon Customer Information is immediately removed from our database.
Details of Removal of Amazon Customer Information. Once your Amazon Customer Information is removed, your name, email address, phone number, shipping address, and district, as applicable, will be overridden with empty characters and will no longer be identifiable or available in our database. In the event you provided a postal code to us, that 9-digit postal code will be reduced to a 5-digit postal code.
Section 6 – California Privacy Rights
California residents have the right to ask us one time each year if we have shared their personal information with third parties for direct marketing purposes. To make a request, please email us at firstname.lastname@example.org, and indicate “California Shine the Light Inquiry” in the subject line.
Section 7 – Security Measures
Section 8 – Children
Our services are not intended for us by or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. We may provide links to third-party websites that allow children under the age of 13 to register for use of the website, or are targeted at children under 13. In such instances, the third-parties are responsible for ensuring that their websites comply with applicable laws, regulations, and rules.
Section 9 – Using Our Offerings from Outside the United States
Section 10 – Inapplicability of Privacy Policies of Any Third Parties
Section 11 – Data Retention
Section 12 – How You Can Access and Change Your Amazon Customer Information
Section 13 – Conditions of Use of Our Offerings